Question 1

Does the doctor provide Telemedicine visits?

Accepted Answer

Yes, Dr. Cervantes provides telemedicine visits.  This service was started at the beginning of the COVID19 pandemic in March of 2020.  During the nationwide state of emergency and until further notice, all appointments are held by telemedicine using a secure zoom video connection.

Question 2

What insurance plans are accepted?

Accepted Answer

It's always best to check with your insurance plan directly to verify if Dr. Amanda Cervantes is considered in network and to understand the specifics of your mental health benefits.
Below is a list of commonly accepted insurance plans.
* Blue Cross Blue Sheild 
* Midlands Choice and other insurance plans they manage.

Question 3

Are there insurance plans the doctor does NOT accept?

Accepted Answer

Dr. Amanda Cervantes does NOT accept Nebraska Medicaid and Tricare. 
Below is a list of other common insurance plans which are NOT accepted.
United Healthcare
Medicare

Question 4

What can I do if the doctor doesn't accept my insurance?

Accepted Answer

If you decide to see the doctor and the office doesn't accept your insurance, then you are expected to pay for your visit in full at the conclusion of the visit.
Patients are given a 'Walk - Out" receipt which provides the necessary information to file a claim to their own insurance plan.  You will need to contact your insurance plan directly to determine your coverage benefits and how to file a claim.

Question 5

Do I have to go to the office between office visits to pick up prescriptions?

Accepted Answer

No.  Your prescription will be sent electronically to your pharmacy between office visits.  This process will be discussed in detail during your appointment.

Question 6

How much time is allowed for appointments?

Accepted Answer

All new patient appointments are scheduled for 60 - 90 minutes.  
Follow up visits are scheduled for 30 - 45 minutes. 
Appointments are scheduled to provide time for therapy and medication management.

Question 7

How do I reach the doctor when the clinic is closed or after business hours?

Accepted Answer

If there is an emergency, DO NOT CALL THE OFFICE.  Patients and families need to call 911 or go to the closest emergency room. 
 
Call the office to leave routine and urgent messages which are reviewed throughout the day. 
Routine messages may be left on the office voice mail.
Urgent messages
 are directed to a message service for review.
402 - 597-9378

Question 8

How do I get a medication refill?

Accepted Answer

Always call your pharmacy first when you need a refill. You may have a refill there already. 
Always ask to speak to the pharmacist if you have been told your prescription has been sent by the doctor and you are told by pharmacy staff your prescription is not there. 
 
Allow at least 5 business days to process a refill request.
 
Appointments may be required before refilling some medicines.  Please schedule these appointments in advance.
 
Careful planning will prevent the need for emergency refills.
 
No medication refills are provided when a patient cancels or no-shows their appointment. 
 
Please avoid calling for refills during evening hours and on weekends.
Refills are authorized during regular business office hours, Monday through Thursday.  The office is closed on Fridays.

Question 9

Winter weather - How do I know if the clinic is closed during bad weather?

Accepted Answer

During the winter months, the office may be closed during inclement weather. 
Please call the office to listen for a new message providing an update on clinic hours and scheduled appointments.  All telemedicine visits will run on time and patients scheduled to be seen in the clinic may be converted from an office visit to a telemedicine visit.  
Patients must leave a message ASAP if they plan to cancel or need to reschedule an appointment due to inclement weather.

Amanda J. Cervantes, MD

Child and Adolescent Psychiatrist

FAQ

Frequently asked questions

Does the doctor provide Telemedicine visits?

What insurance plans are accepted?

Are there insurance plans the doctor does NOT accept?

What can I do if the doctor doesn't accept my insurance?

Do I have to go to the office between office visits to pick up prescriptions?

How much time is allowed for appointments?

How do I reach the doctor when the clinic is closed or after business hours?

How do I get a medication refill?

Winter weather - How do I know if the clinic is closed during bad weather?